Teams | Collaboration | Customer Service | Project Management

OneDesk offers two pop-up widgets to choose from when embedding the OneDesk customer applications onto your website – the OneDesk Customer Widget, and the new OneDesk Widget (Beta). These widgets serve similar functions, yet there are circumstances where you may prefer to embed one onto your website over the other.

Travel agents have a lot on their plate. They need to juggle multiple clients, bookings, client information, payments, and deadlines all while trying to provide the best possible service. This can be a lot to handle without some sort of organization and that’s where best project management software for travel agents come into picture!

Knowing exactly when to hire project managers (whether your first one or another to join a growing team) is crucial but tricky. Wait too long, and chaos intensifies — cutting into productivity and profits. Yet, hiring too early can be a resource drain that could threaten profitability differently, especially for startups and small businesses. Businesses that have never had a formal project manager might have the toughest time with this decision.

OneDesk is flexible and customizable helpdesk and project management tool, allowing for custom fields and lifecycle statuses. In this way, OneDesk can be utilized to fit many different teams and workflows. The following article discusses a helpful feature of OneDesk called ‘validation on status change.’ This feature helps your team make less errors when working on tickets or tasks by prompting them to complete actions before changing a lifecycle status.

Odoo provides integrated functional business apps for the management of business processes. It features numerous resources, including finance, resource, time, project, and work management, to increase efficiency, prevent time wastage, and increase productivity. However, there are several other work management alternatives that may be more suitable depending on specific requirements.

G2, the renowned peer-to-peer business software platform, released its Spring software review and it’s about time we announced the results. Coming in hot with 13 awards across five different categories, G2’s report solidifies Scoro’s reputation as the leading solution for collaborative work management software. More than that, the results highlight just how popular our suite of tools has been in helping businesses streamline their processes and workflows.

Every new project starts with a project plan. As a project manager, you’ll set out the objectives, determine how and when these will be achieved, and identify the tasks your team must complete along the way. And of course, all those elements should be brought together in the right way, on budget, and on time. That’s a lot of balls to juggle before the project even starts.

“RFP.” These three letters alone can bring up a whole mix of emotions and reactions, and with good reason. If you work at an agency in particular, it's likely you’ve responded to many an RFP or “Request for Proposal,” and experienced both success and heartache with them, too (insert relationship status: It's complicated). Even if you got your first big client break with an RFP, that doesn’t necessarily mean you should always keep going back for more.

Projects serve as the foundation for a firm’s survival and expansion. When projects go wrong, growth comes to a standstill, and success drives away. In today’s rapidly growing corporate world, a firm has to manage numerous projects at the same time. This raises the likelihood of project errors and emphasizes the necessity to standardize processes throughout the project lifecycle, from preparation to execution.

It’s actually hard to believe that remote working was a new norm just a couple of years ago. As of 2018, only 3% of the employees worked from home. A major reason for this is the negative reputation of remote workers. Before the pandemic, working remotely was not appreciated as employers believed their workforce would be distracted. Also, keeping track of your remote employee’s productivity was tough. Working from home was a rare thing and only allowed in exceptional cases.