Teams | Collaboration | Customer Service | Project Management

Get started with Zendesk Workforce Management (WFM) in this in-depth onboarding video and Q&A, designed to help you master the tools that are transforming customer support. In this session, you’ll learn how to: Integrate Zendesk WFM with your existing tools Implement WFM best practices Empower your team to achieve WFM excellence What you’ll learn: Create Workstreams Create general tasks Validate tasks using the Agent Activity feature Set up Automation.

Get started with Zendesk Workforce Management (WFM) in this comprehensive onboarding session designed to help you streamline and optimize your customer support operations. In this video, you'll learn how to: Confirm WFM is successfully activated Manage and customize user access Create Teams and assign tailored Roles Monitor agents in real time with tracking tools Each topic includes a live demo to walk you through the key features and workflows, so you can confidently apply what you learn directly in your own Zendesk account.

Turn any PowerPoint, Google Slides, or Keynote presentation into an interactive Miro board in 4 simple steps! This method works with any PDF document - presentations, reports, wireframes, you name it. No more switching between apps during team meetings!

Teamwork.com has three different project views — which one is right for you?

Your support team spends way too much time typing customer names, ticket numbers, and agent details into every response. Zendesk placeholders can fix this. In this video, we show you how to use dynamic fields that automatically pull live data into your macros, triggers, automations, and email templates. Your responses stay personal without the repetitive work.

Need to empower more team members with admin access? Discover how to add new administrators to your Buddy Punch account at no extra cost. This video explains the full access admins have, the important distinction for employees who also need to track time, and how to easily remove or reactivate admin profiles.

Missed the live event? Catch the full recording of From Idle to Impact: Turn Downtime into Performance, an exclusive webinar packed with strategies to cut idle time, increase productivity, and streamline operations. What you’ll learn: Key drivers behind workforce idle time Tools to track and improve productivity in real time Practical methods to boost team focus and flow Real-world success stories from leading organizations.

Discover how marketing teams can seamlessly collaborate with agencies using Jira. Learn how to align on strategy, track deliverables, and ensure everyone stays on the same page – no matter where they work. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn how to streamline work intake and request management with Jira. See how forms, automation, and clear workflows help teams capture, triage, and prioritize requests efficiently. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Learn how Atlassian's Teamwork Collection (Confluence, Jira, Loom, Rovo) can help you plan and deliver memorable events. From task tracking to real-time collaboration, see how to keep your team aligned and your events on schedule. Get started by creating a Jira project for your next event using this pre-existing template.