Teams | Collaboration | Customer Service | Project Management

AI is changing how every company builds software. But engineering leaders are asking the same question: "Is AI truly helping our teams deliver better software, faster?" That's why we're excited to announce our definitive agreement to acquire DX, the leader in developer intelligence. By combining our expertise in teamwork with DX's engineering intelligence, we're empowering every team to thrive in the AI era.

Simplify and secure your Miro workspace with Single Sign-On (SSO). In this tutorial, learn how to enable SSO for your team in just a few steps. What you'll learn in this video: Enhance your team’s security and productivity with SSO in Miro. Watch now to get started! Found this helpful? Like, comment, and subscribe for more Miro tips in under a minute!

Learn how to add a new custom field in Asana.

Managing project budgets can be tough — but the right tools make it simple. In this video, we cover the 7 best project budgeting software in 2025 to help you track costs, manage time, and keep projects profitable.

Do you need a fast, strategic overhaul of your product management process? This 3-minute video gives you a quick tour of Craft.io, the comprehensive product management platform built to simplify your entire product life cycle. If you're tired of fragmented spreadsheets, constant alignment battles, and executing product strategy blindly, this video is absolutely for you. Discover the best practices built right into the platform.

When scheduling messages, don’t forget to check the time zone of the person you’re sending to for extra consideration.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition. In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.

Unlock hidden speed in Zendesk with these powerful keyboard shortcuts. In this episode of Unlocking Zendesk, expert Jude Kriwald walks you through the essential shortcuts every Zendesk user should know to save time and work more efficiently. From jumping straight to your views, to creating tickets on the fly, to instantly pulling up macros and submitting tickets with a keystroke, you’ll wonder how you ever worked without them.