Intelligent triage: How to proactively request more information from your users in tickets

Learn how to use your intents from intelligent triage to automate your replies to customers and proactively collect information from them in your support tickets.

Timestamps:

00:00 - Intro

00:37 - Admin Center

01:08 - Autoreply setup

Where can I ask questions?
Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics