Teams | Collaboration | Customer Service | Project Management

Watch our virtual event where we explored the latest updates on Zendesk’s new Analytics functionality! Hear exclusive insights from the Zendesk product team and learn how to leverage these powerful new features to transform your data analysis and reporting. Don’t miss this chance to catch up on the discussion, see questions answered live, and don’t miss upcoming events! Key Highlights Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Why risk the traffic when you can trust the time tracker? In a world full of office commutes and endless honking, Flowace helps teams work smarter, not harder. With AI-powered time tracking, productivity insights, and transparent performance analytics, you can finally trust your remote workforce to deliver from anywhere. Productivity isn’t about dealing with a stressful commute to the office. It’s all about finding ways to be awesome while working from the comfort of home!

What exactly is a channel and how do you make the most of it? In this Slack School episode, we cover creating channels, naming best practices, setting permissions, and organizing your workspace like a pro. Class dismissed!

Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier, Zendesk's Senior Director of WEM GTM, who shares tips to boost team performance and efficiency. Don’t miss this chance to learn directly from the creators and elevate your service management skills! Key Highlights Q&A with David Birchmier.

Mind mapping helps you capture ideas visually, see connections, and organize your thinking. This tutorial walks you through everything you need to create effective mind maps in Miro. What you'll learn: Whether you're brainstorming solo or working with a team, mind maps in Miro keep your ideas organized and actionable. How will you use mind maps in your work? Let us know in the comments. Chapters: Subscribe for more Miro tutorials.

Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the essentials of reporting and forecasting within Zendesk’s WFM tool. Whether you’re new to WFM or looking to level up your skills, this webinar covers everything you need to know about: Understanding real-time agent activity, attendance, and status tracking.

Learn how to use Miro Flows to build multi-step AI-powered workflows that automate team processes. Flows bring AI directly onto your canvas in one seamless experience, eliminating the need to jump between tools and manually coordinate each phase of your work.

Meet the new Rovo—now smarter, faster, and everywhere you work. Mike Cannon-Brookes breaks down all the latest Rovo features announced at Team '25 Europe, including enhanced enterprise search, chat, automations, and no-code app building. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

See how Zendesk Copilot helps your teams drive faster, smarter resolutions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Build an agent and build your business in Slack! Looking for some AI inspiration? Our guests at TDX were happy to provide.