Teams | Collaboration | Customer Service | Project Management

Learn how to import customer profiles into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Time Doctor is a cloud-based time tracking and management solution used by businesses for monitoring workforce productivity. It offers tools for time tracking, web activity monitoring, payroll management, and reporting. Time Doctor lets users enter the time spent on each project and calculate their billable and nonbillable working hours. It helps users to keep track of the time spent on chats, meetings, calls, internet usage, and other activities.

Learn how to import existing tickets or tasks into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Vision Helpdesk is a leading customer service software that serves all small, medium, and enterprise-level business with its 4 different products. 1) Help Desk Software - A ticketing software to manage customer support over various channels like Email, Web portal, VOIP, Live chat, API, Facebook, Twitter, and more. It comes with unique features like Help Desk Automation Workflow, Ticket billing, Task Management, Online Knowledge-base, Forums, Help Desk Gamification and more.

Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

Helena shows us how to use Geckoboard to create a live KPI dashboard for Shopify stores and Facebook Ads campaigns.

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information. OneDesk combines Help Desk & Project Management software into a single application.