Teams | Collaboration | Customer Service | Project Management

How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.

Move task lists from one project to another and create a task list template for use in other projects.

In this episode, Emaad sits with Paul Wilkinson from iCore Ltd to talk about change. We discuss how the future of IT is shaping up and how organisations can navigate it effectively.

We’re working on a new capability for Mattermost's AI Copilot that allows you to interpret, summarize, and extract important information from complex file attachments. This will make it easier for our customers to gather insights from reports, and understand data from complex graphs, charts, or other visualizations. And because you can connect the AI service of your choice, you can connect to local LLMs and keep your collaboration data safe.

This episode features an interview with Ellen Maier, Human Resources Director at Zignaly. In this episode, Shawn and Ellen discuss creating trust within a remote team, the importance of personal connections in the workplace, and benefits and practices of being an email-free organization.

In this video, discover how Generative AI, Emotional Intelligence, and Multimodal AI are reshaping customer experience. From instant support to empathetic problem-solving, AI is leading a revolution in customer service. Learn about these trends in just 60 seconds!

Zoho Projects allows users to update multiple tasks in on go. This includes both default and custom fields.

Task dependencies can be created and modified from the Gantt Chart in Zoho Projects. Users can use the drag and drop function to quickly associate tasks with each other.

Custom views allow users to track issues matching a certain criteria. These can be set as default and shared with other users as well.

How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.