Teams | Collaboration | Customer Service | Project Management

Latest Videos

Creating movement in a workflow (part 3 of 3)

Once the foundation of your workflow is in place, how do you add the handoffs and automation that bring it to life? How do you get your workflow to...well...flow? The Workflow Builder helps you visualize how Asana's features come together to create a seamless flow of work. This is the third video in a three-part series.

Workplace Jargon - It's time to go; Slack commissions workplace communication habits survey

The growing secret to successful hybrid work? Informal chats, emojis and gifs! New data from a national survey of 2,000 remote and hybrid workers illustrates a preference for more informal and emotive communication. A finding that holds true across millennials and Gen Xers.

Radisson Customer Service & Digital Transformation Advice from Sr. Strategist, Alexandra Rodrigues

Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence.

OneDesk - Messaging Centre and Automated Messages

The OneDesk messaging centre is where you can go to view your automated messages and edit what they say, enable/disable messages, view attached automations, and more. Learn the various features of the messaging centre in this video. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Demo: How a chatbot automates tier-1 IT support

Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual IT Helpdesk chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.