Radisson Customer Service & Digital Transformation Advice from Sr. Strategist, Alexandra Rodrigues
Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence.
The conversation also covers:
- Managing the ticket surge during COVID
- The 'human' touch in digital support
- Keeping the support team motivated
- Emerging customer service trends in the travel & hospitality industry