Teams | Collaboration | Customer Service | Project Management

Automatic ticket assignment is one of the simplest yet crucial features of help desk software. It allows the workflow to keep moving, and at the same time assures an equal distribution of work - turning this into a great way to contribute to your agents’ mental health! As for service desk managers, the only steps to implement this are to consider the needs of the service desk, and the capabilities of the software.

Accountants are built for due process and order. They crave systems, strategies, and — most importantly — a reliable workflow. Everything in the world of numbers is highly structured; it makes sense that your projects should be managed accordingly.

Successful businesses recognize the value of time and spend it on growth opportunities that offer the highest returns. Moreover, you can accomplish business goals faster and strategize better to scale operations when you manage time better. And that’s why you need timekeeper software! With this automated time tracking system, you can manage employee time, create work schedules, reduce attendance errors, and boost organizational productivity.

Data from the work management platform shows how reducing hours to a 4-day work week might not be as hard as people think – if the working processes follow Scoro has today announced it is moving all 140 staff to a 4-day work week, with no compressed hours and no change in salary.

The transition to a 4 day work week is a fundamental change for Scoro – we’re essentially compressing our usual 40 hours a week to just 4 days. This means we need to be as efficient as possible, making the most of the days we do have and giving our team a solid foundation to thrive. With this in mind, we’ve developed a set of time-saving methods that will enable us to deliver the same level of outcomes – if not more – as we did previously.

As the founder and CEO of Scoro, I’m incredibly excited to announce that we will be switching to a 4-day work week from July 1, 2022. This applies to our entire global staff of 140, with no compressed hours and no change in salary. As a concept, the 5-day work week is rather outdated. It’s been the ‘norm’ for a century and hasn’t been questioned since.

In every business, it’s necessary to implement growth plans and prepare to face the next level of competition. For some companies, this stage comes at an early stage, while others may not face it for years. When your business reaches this point, it’s essential to be prepared with a business development strategy that best suits your company’s goals and circumstances. When it comes to your business’s growth strategy, you can’t afford to wing it!

As Gen Z makes up an increasingly more significant percentage of the workforce, it’s no surprise that companies are adapting to their desire for more flexible work arrangements. Generation Z has grown up in a time when technology allows them to be productive from anywhere, and they desire jobs that provide the same freedom. In this blog post, we’ll look at the top 10 reasons why Gen Z prefers to work remotely.

Companies set up knowledge bases to help customers find answers to their queries faster. However, not all help centers have the desired outcome of providing effortless resolutions to customers. In fact, they end up leaving users more confused and frustrated after accessing a poorly-designed knowledge base. If you’re building your first help center or looking to improve your existing self-service experience, you’re in the right place.

Technology has long been used to simplify business processes, but in the digital age, software has become our productivity savers, communication initiators, and management leaders. Team collaboration tools can help your team improve their overall quality of work. However, real estate teams often overlook these tools because agents mainly work independently. This can sometimes silo processes that benefit from collaboration.