Teams | Collaboration | Customer Service | Project Management

Explore our guide to achieving the best results in a team without reaching breaking point.

Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and attrition, which can often be attributed to difficulties in managing productivity. And in the wake of the pandemic, these issues have magnified due to the transition to remote work.

Do you feel overwhelmed working on a big project? Could it be possibly a result of your poor workload management system? If the answer is yes, then this article is your life-saver. You will get some helpful tips regarding healthy, productive, and top workload management strategies.

IT support and service delivery mechanisms are changing. End-users are used to Amazon, Facebook, and Google levels of customer experience, so building a tier 0 help desk offering in your organization should be seen as a priority. Done well, this ground-zero level of IT support can empower end-users and help your agents to focus on more technical matters. But what is actually tier 0?

The need for free project management software is more than important today because companies are innovating & expanding like there’s no tomorrow, bringing in new digital offerings to the market at an astronomical space. According to McKinsey, the rate at which companies are introducing digital products and services has advanced by 7 years globally! In such a dynamic and fast-paced work environment, keeping up with project deliveries has become a tall order for any project manager.

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

ITIL 4 establishes the service value system (SVS) to show “how all the components and activities of an organization work together to facilitate value creation.” This is comprised of five elements: It’s vital to understand the core principles before you can relate them to customer service, as they all play a role in the customer journey.

Marketing is a challenging game. It’s tough enough to plan a social media project for one company. If you’re an agency? Well, get ready to polish your juggling skills because you’ll be keeping lots of balls in the air. Actually, social media project planning and management doesn’t have to be a juggling act. What you need is a solid strategy to plan and execute campaigns, plus software that helps with both planning and execution stages.

A guide to 6 psychological phenomena that could be partially responsible for your team’s low energy levels and motivation.

It’s incredibly exciting to see BWI, the IT services provider of the German Armed Forces, launching an official beta version of BundesMessenger, a secure messenger for Germany’s public administration (öffentliche Verwaltung ÖV) including federal, state and local authorities.