Teams | Collaboration | Customer Service | Project Management

User activity monitoring often divides opinion. Some see it as an invasion of employee privacy and rights; others see it as essential for data security and protecting company systems. The truth? As workforces become more distributed and disruptive tech like AI becomes more prevalent, it’s never been more important to gain visibility over your teams and tools.

In the U.S., 53 percent of remote‑capable employees are working a hybrid schedule in 2026, 27 percent are fully remote and only 20 percent are on‑site. That means most managers now oversee distributed teams. While remote work offers flexibility, it also makes it harder to judge whether people are working effectively.

The definitive guide to choosing, using, and maximising the right apps to work from home — from time tracking and team collaboration to deep focus and project delivery.

Meta made headlines this week when Reuters reported the company is installing tracking software on U.S. employee computers, capturing mouse movements, clicks, keystrokes, and periodic screen snapshots as training data for its AI models. The program, called the Model Capability Initiative, sits inside Meta's broader push to build AI agents capable of performing knowledge work autonomously. Meta was quick to add a qualifier: the data will not be used for performance evaluations.

Loved our blogs? Find more wAnywhere perspectives on productivity and compliance Set as a preferred Google source Table of Contents Modern businesses face an exploding demand for security and compliance solutions. With the compliance management software market hitting $68.4B in 2026, 81% pursue ISO 27001 and 58% adopt SOC 2 amid rising audits.

Your project management stack is probably held together with duct tape and good intentions. I know because I've seen it firsthand across hundreds of client-facing teams. The pattern is always the same: one tool for task tracking, another for time logging, a spreadsheet for resource planning, and a prayer that nothing falls through the cracks. What we see across Teamwork.com customers is that this tool sprawl isn't just annoying. It's expensive.

Move from reactive hiring to proactive workforce planning using data-backed productivity benchmarks.

Running a small business is hard, and building a customer service center from scratch is harder. Almost 50% call center managers cite high agent turnover and absenteeism as their single biggest operating problem. Plus, it’s expensive to replace a well-trained agent, almost $10,000 to $20,000 expensive. Without a clear plan, that investment can spiral before you've handled your first call. This guide walks you through the practical steps of setting up a call center for a small business.

High attrition has been a long-standing challenge in the contact center industry. Many agents leave within months of joining, which creates a constant cycle of hiring, training, and replacing employees. For managers, this can quickly become expensive and disruptive. A call center faces many issues, such as a drop in service quality, increased training costs, and mental pressure on remaining employees when experienced agents leave.

The number one reason projects miss deadlines isn't poor planning. It's poor visibility. Before I joined Teamwork.com, I kept seeing the same pattern: teams had plans, but nobody could see the real-time status of those plans across multiple projects at once. According to Teamwork.com's Sprint to AI research, 58% of professional services teams now use three to five separate tools to manage their work.