Teams | Collaboration | Customer Service | Project Management

IT project management is no joke. Among PM roles, it’s easily one of the most demanding and involves seriously high stakes. Why? Because IT projects are complex and expensive. Switching between software. Migrating servers. Onboarding new users to a platform. These are the sort of projects likely to experience overrun because they involve so many people. Specifically, stakeholders that don’t understand the steps involved.

Elevate your Agentforce with even more skills.

A bit of curiosity and vulnerability can help your colleagues weather personal challenges.

‍ Choosing the wrong chat server can lead to severe issues like data breaches, loss of sensitive information, and operational disruptions. For example, the recent breach of AI aggregator OmniGPT exposed over 34 million lines of user conversations and 30,000 user emails and phone numbers. Similarly, DeepSeek's exposed database allowed unauthorized access to sensitive chat history and backend details.

Learn how remote staff monitoring software can help you transform your HR strategy. Explore how to improve productivity, redesign workflows, and adapt to the evolving needs of a dynamic workforce.

Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.

Would your team be more productive if you knew exactly how they spent their work hours? You hire talented people because you trust them to do their jobs well. But how can you tell if they’re truly focused on their work—or if hours are slipping away on distractions? What if you could track productivity, ensure accountability, and eliminate time-wasting, all while giving employees the flexibility and autonomy they need to do their best work?

Amazon Simple Email Service (Amazon SES) is widely used for sending emails at scale, but traditional authentication with IAM User credentials can be risky and cumbersome. Now, Courier supports IAM Role authentication for Amazon SES, offering a new, more secure way to authenticate without long-lived access keys. This method reduces the risk of credential leakage and simplifies credential management by using temporary, automatically rotated credentials.

How do you track workplace social media use without losing trust? Have you ever stopped to think about how much time employees actually spend on social media during work hours? With employee social media monitoring becoming more relevant, internet usage during work hours might be more than you realize.

Flowbird, a CRM and software automation agency specializing in HubSpot, Pipedrive, and Make implementations, struggled with inconsistent sales performance and lack of real-time activity visibility. By implementing Geckoboard's TV dashboards, they transformed their sales culture through gamification and real-time metrics, leading to improved activity levels and faster deal progression. Jason Rainbird is the Managing Director at Flowbird.