Teams | Collaboration | Customer Service | Project Management

Your people are working hard and so are the teams supporting them. Many organizations have expanded benefits, added mental health resources, and introduced flexible options. Those efforts matter.

A well-designed onboarding process helps new hires become productive quickly and encourages them to stay with the company. The transition from candidate to team member is easier when you provide employees with structure, consistency, and an easy-to-use digital system that supports their new role. Studies show that a structured onboarding process can improve new-hire retention by 82% and increase productivity by more than 70%.

Time blocking is when you set time aside to work on specific tasks. The time block can help you get more done because you’re trying to do only some things simultaneously. You can also use time-blocking apps to ensure you’re not wasting time on things that don’t matter. This article will discuss what time-blocking is and how you can use this to improve your productivity. We will provide tips on how to get started.

We’ve all been there. You’re in the middle of your most important work when a notification pulls you out of your flow. A project lead needs a status update. A client is asking about a ticket. Finding the information in Slack is easy – but pulling it together and drafting a clear response takes time you don’t have. At Slack, we believe that making automation workflows accessible to everyone is the key to unlocking true organisational productivity.

Set practical guardrails for AI that protect customers and employees while improving compliance, security, and trust at scale.

In a recent Fortune column, Freshworks CEO Dennis Woodside makes the case that mid-market companies winning with AI are outexecuting, not outspending, the competition.

Paid time off (PTO) is a workplace policy that allows employees to take paid leave for vacation, illness, or personal reasons. In simple terms, paid time off refers to the total number of days or hours employees can take off while still getting paid.

Employees track time when they see a clear personal reason to, not because they were asked. So, I’ll explain the 7 practical methods on how to motivate employees to track time.

You announce time tracking apps to the team. Within a week, half your team is asking if they're being watched. Even worse, you see incomplete logs, and one person has logged eight hours of "project management" with no context. That's not a software problem. It's a rollout problem. Up next, you’ll know how to implement time tracking in a company without losing team trust. I’ll cover everything from writing your first policy to reviewing data that helps to implement.

Managing any business comes with a lot of moving parts. One of the most challenging is actively and accurately tracking profit and expenses. If you’re still using a messy stack of receipts or a disconnected spreadsheet to track what you spend, you’re likely losing money without even realizing it. Let’s dive into why tracking expenses directly inside a PSA tool is a total game-changer.