Teams | Collaboration | Customer Service | Project Management

asana

How the revenue team at Asana saved $100k a year by automating workflows

Jun 26, 2026 By Asana In Asana
When Steven Borobio-Bennett, APJ Programs and Operations Leads at Asana, starts his day, his Slack inbox is already full. Reps and partners from across the region come to him when something needs attention—a deal question, an escalation, a process issue that needs a fast answer. The messages never stop. Steven is the expert they need, but he’s only one person. And when response time slowed down to days, deals slowed down with them.
Read Post
wanywhere

5 Hidden Productivity Killers in BPO Operations (And How to Fix Them)

Jun 26, 2026 By wAnywhere In wAnywhere
Your agents are logged in. Your dashboards are green. Your reports say utilisation is at 82%. Yet SLAs are slipping, CSAT scores are dipping, and your best team leads cannot explain where the hours are going. This is the central paradox of BPO productivity: the losses that hurt you most are the ones that never show up in your standard reports.
Read Post
we360 ai

What Is Time Theft at the Workplace and How Do You Prevent It?

Jun 26, 2026 By Lokesh Kumar In We360.ai
‍ "Time theft" is one of those phrases that sounds more sinister than the reality usually is. Most of it isn't employees scheming to defraud the company — it's buddy punching, long unlogged breaks, or hours quietly lost to distraction. But it's real, it adds up, and across a whole team it can quietly drain serious money and fairness from a business.
Read Post
TrackingTime

How to Calculate Project Profitability for Agencies: A Practical Guide

Jun 25, 2026 By TrackingTime In TrackingTime
Project profitability is the profit a project generates after subtracting all costs required to deliver it: labor, contractors, expenses, and overhead. The core formula is project profit equals project revenue minus total project costs. This guide walks agencies through a repeatable method to calculate project margins, identify where costs accumulate, and track profitability in time to act on it, whether you use a spreadsheet, a finance system, or time tracking software.
Read Post
troop messenger

Kanban vs Scrum: Which Agile Framework Is Right for Your Team?

Jun 25, 2026 By NYS Surya Kiran In Troop Messenger
Kanban and Scrum are both agile frameworks used to manage work, but they solve different problems: Kanban is a continuous-flow system built around visual boards and work-in-progress limits, while Scrum is a structured, sprint-based framework with fixed roles, ceremonies, and time-boxed iterations, and the right choice depends on whether your team's work arrives unpredictably or can be planned in advance.
Read Post
chanty

Slack vs Zoom: Collaboration Tools Compared

Jun 25, 2026 By Anastasia Matveyeva In Chanty
Communication is just not simply talking to people anymore; it involves doing things with people around you, physically or with a video call from a person on the other side of the earth. A variety of choices in communication tools make you sail smoothly throughout the day or turn any task into an uncomfortable juggling act. Slack and Zoom rank among popular choices that will get people connected and forward. Although both help communications flow, that’s pretty much where the commonality stops.
Read Post
atlassian

Atlassian's guidelines for writing with AI

Jun 25, 2026 By Liz Fosslien In Atlassian
AI is a helpful tool but, without guardrails, its writing can fall flat. We joke about AI tells like em-dash overuse and “it’s not X, it’s Y,” but issues with over-reliance on AI writing go deeper. On Atlassian’s Brand team, these areas are top of mind. We want to move fast with AI but still put out content that is useful, fun to read, and trustworthy.
Read Post

Employee Performance Review Template: 15 for Managers

Jun 24, 2026 By Team Asana In Asana
Measuring success is a key piece to leading an effective team. After all, you can't improve until you know what skills you need to build. An employee performance review is one of the best ways to identify what's working, and what can be improved. This is also a great opportunity to communicate how a team member is pacing against organizational goals and personal objectives. You can measure success in different ways, from peer reviews to self reviews and different performance evaluations in between.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.