Teams | Collaboration | Customer Service | Project Management

From pea pods to office pods, the Pareto principle can help you optimize productivity. Here’s how you can apply it today and see immediate results.

We all spent a year getting used to remote work; now, the big question is how do we transition back to the in-person work pattern in a new world with Covid-19? Or should we transition back at all? In a study of workers by Buffer (both pre-pandemic remote workers and workers who became remote during the pandemic), 97.6% confirmed they would like to continue working remotely at least some of the time.

For years, businesses have been leveraging technology to automate a lot of those important yet time consuming administrative tasks that take too much of an employee's focus away from more important matters. AP management software, for example, can be used to automate everything from invoice receipt and management to electronic payments, reporting and analytics, supplier management and more.

Cyberspace has been revolutionized in the past couple of decades and now there are more people using internet services and mobile devices than ever before. But with all the advantages to anything, there are also some downsides. The alternative medium of communication has also somehow enabled bullies to harass people by new means and methods. It has enabled bullies to target their victims on digital mediums and sometimes anonymously.

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach. Instead, you need customer support software that helps you streamline communication, manage your knowledge base, and take the right steps to improve customer experience. But with various tools available today, which one is the best for your business?

The COVID-19 pandemic has greatly affected the lives of so many people around the world. Not only did it put a stop to leisurely travel, but it also caused the closure of so many establishments. And this also resulted in employers having no choice but to let go of their staff. Instead of choosing to hire locals, many employers turned to the trend of contract staffing. With this option, they can have a global reach in terms of talent and specializations.

While they were traditionally in-house functions, an increasing number of businesses today outsource their finance and accounting operations to third-party services providers. And for good reason. Accounting outsourcing offers multiple long-term benefits, such as cost-effectiveness and better flexibility. However, as a CEO or CFO, you have to consider several factors before deciding on outsourcing your financial and accounting operations.

Did you know that over 63% of customer service leaders globally have seen an increase in customer expectations? While 64% of consumers say that they expect companies to respond to them in real-time, approximately 72% of customers expect representatives to know their issue and order history. That’s why you need to enable seamless omnichannel customer service or multi-channel support, making it easy for your customers to reach you whenever and wherever they need you.

Digital customer experiences are critical for surviving in a connected world. According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign.