Teams | Collaboration | Customer Service | Project Management

Why HR Filing Cabinets are a Bigger Problem Than You Realize

Anyone who has ever worked in an office can tell you that filing cabinets are incredibly common. Some have them placed strategically throughout the office, others have them in entire rooms dedicated to records management. But regardless, they're a necessary part of doing business that leaders in nearly every industry can attest to. ... or are they?

Customer acquisition cost (CAC): How to calculate and improve it

Customer acquisition cost (CAC) was on the rise for many companies prior to COVID-19. According to ProfitWell, CAC for businesses increased by approximately 60 percent between 2014 and 2019. But since the onset of COVID-19, brands have actually been acquiring new customers more cost-effectively. McKinsey & Company reports that the shift to digital sales led to 30 percent higher acquisition efficiency for businesses.

Project Time Management 101

Project time management is a crucial skill to master for any successful business. It’s not shocking at all that nearly 41% of businesses without time management tools end up missing their deadlines. Effectively managing project tasks is essential for getting the project done on time. This includes breaking down the project into manageable tasks and assigning them to the correct individual for the optimal completion rate.

5 Reasons Why You Should Automate Your Marketing Campaigns

Regardless of its size, if your business is doing well, you’re operating at full capacity more often than not. This means that your staff’s time will be at a premium. While you can always hire more employees if need be, you should also be aware that there are many different ways to maximize productivity. One surprising way to achieve this is by exploring the possibilities of marketing automation.

15 Best Practices for First Call Resolution [+Infographic]

Delight in customer experience has high standards. Fast-paced consumers want brands to value their time and expect their needs to be met on time, no matter how they get in touch with the brand. Our recent research spanning different countries points to how 52% of consumers expect a quick resolution from companies. First call resolution is a vital contact center metric that monitors such timely support and tracks the number of customer issues resolved within the first support call.

5-step internal communications strategy: reducing the chaos of how teams talk

Find yourself drowning in notifications or constantly jumping between meetings lately? Well, you’re not alone. In fact, only 7% of employees believe communication is “accurate, timely, and open” at work. Yikes. Given the rise of remote work, companies are struggling more than ever to communicate effectively. And while some teams feel like they’re totally in the dark, others are stuck staring at Slack channels or Zoom calls instead of actually working.

Asana for Nonprofits expands to organizations of all budget sizes

At Asana, we believe that humanity thrives when we can work together effortlessly. Easy collaboration helps teams do great things, including nonprofit organizations with big missions to improve our world. That’s why we launched our Asana for Nonprofits program, which offers eligible nonprofits a 50% discount on Asana Premium or Asana Business. Asana for Nonprofits aims to boost the impact of nonprofits and help them improve efficiency, connectivity, and visibility.

DevSecOps: Collaborate Confidently with Open Source Tools

There is a Cambrian explosion currently underway in the collaboration tools space. The exponential rise in remote working as a result of naturally evolving workplaces and aided by the recent pandemic has created an opportunity for lots of different collaboration tools to take center stage. As our collaboration tools improve, work that would have been nearly impossible to do remotely is becoming more and more common.