Teams | Collaboration | Customer Service | Project Management

We’re excited to announce the launch of Rocket.Chat’s WhatsApp Business app, built to help businesses provide efficient customer service and seize new opportunities through the go-to messaging app for 2 billion users worldwide.

Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.

An increasing number of businesses now operate almost entirely with a remote team — without the need for an actual office space or desks. However, some of them may require a physical location for mailing services and conference rooms for client meetings. In such cases, most companies go for a virtual office. A virtual office gives your business a physical address and other office-related perks without the cost of office rent and administrative staff.

Before your company can fully embrace digital transformation, you must first deal with the various pitfalls of a remote workplace. The lack of face-to-face interactions means there are certain limitations in communication, especially in information dissemination and engagement. In fact, a study by Deloitte shows that 75% of remote workplaces struggle to keep their members connected as they adopt the virtual setup. This applies not only to employees, but to board members as well.

Traditional paper documents and filing systems have been used to organize businesses’ employee and accounting information for decades. But they are quickly being replaced as technology evolves. Business financial accounting has been revolutionized by paperless accounting and paperless HR systems. These systems use cloud-based technologies to simplify and centralize the storage of essential information.

How can one use idea board software properly? It is wrong to believe that great ideas appear out of nowhere. Great ideas are the outcome of an intentional and ongoing effort to generate ideas and make meaningful connections. As a result, creativity is not a magical ability. Rather, it’s a skill that you develop through time by feeding it and enriching it in different situations.

How Salesforce harnesses the power of Slack and MuleSoft Composer to uncover deal details, recoup productive time and boost win rates.

Effective collaboration in the workplace is something that all employers strive for. Not only is it a great way to make employees feel more connected to their organizations, but it is also a powerful tool to increase the overall quality of end-products and services. However, many organizations still haven’t unlocked the full power of team collaboration. And this is no wonder since effective collaboration calls for thoughtful leadership, good communication, and other important factors.