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How to Choose the Right IT Ops Metrics

Traditionally, we consider IT to be managing and monitoring on-premises network infrastructure, including hardware and software. However, the reality is that most enterprises have accepted and migrated much of their infrastructure to the cloud already. They recognize the benefits of the cloud and that it is here for the long haul. According to the latest study from Deloitte, 90% of organizations have been using cloud services for the last three years, and 79% are hosting workloads with multiple cloud providers. In addition, adopting cloud computing platforms has accelerated significantly in the remote work era.


Website development in 7 simple steps

Need to create a new client website? We’ve got your back! First up, you’re going to want to check out our website project template. This template is designed specifically for website projects — and as such, it’s laid out to take you and your team through each step of the process. You can take a look at it here. Now that you have your project arranged, how do you go about actually developing your client’s website?


What is Hot Desking and Its Trends for 2023?

The flexibility and the benefits of remote work have made it a preferred working model in the present day. Employees want to avoid dealing with morning traffic and chaotic workspaces again. On the other hand, employers save big by not renting or owning large offices that require heavy operational overheads. For those starting a business in 2023, hot desking can help save big for bootstrapping startups.

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What's a BPO call center & is it worth it for your business?

Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center operations for your business process. Let’s get started.

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10 key principles for managing call center operations

Want to explore all about call center operations and how to manage them effectively? Efficient call center services are vital for building a loyal and satisfied customer base. This objective is important because happy customers enhance a company’s image and brand loyalty. However, call center operations are complex and time-sensitive. It requires strategic planning to keep your call center running smoothly and profitably. In this article, we explain what call center operations are.


How Employee Experience Technology Will Revolutionize the Workplace

It’s been a long road since 2020 with many companies changing up not only the way they do business with customers, but how that business gets done from an internal operations standpoint. Most are realizing how employee experience technology will revolutionize the workplace, and this post should help convince the rest!


Let's get phygital: blurring online and IRL retail customer experiences

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70% more often – and about 34% more than people who shop exclusively in-store, according to McKinsey.


Hybrid Work Attendance Monitoring: Here's What You Need to Know

Before the pandemic, the term ‘Hybrid Work’ was in theory. As COVID-19 has changed the work culture totally upside down, companies going fully remote work policy have experienced the pros and cons of in-office and remote work. Therefore, over 90% of mid-size companies are moving to hybrid work culture.