Not only are HR departments charged with developing and implementing pandemic safety protocols, onerous budget and personnel reductions, and the rapid transition to remote work, but they must also support a workforce that’s stressed out, less productive, and off-site. This problem predates the pandemic, but it’s taking on renewed importance as companies fight to thrive in an increasingly digital environment.

You can’t keep your eyes and ears all over your team or office all the time. That’s when using a time tracker and employee monitoring tool makes sense. And although time tracking and employee monitoring seem to be interchangeable terms, both are different in specific.

Employees, contractors, and vendors have unparalleled access to company data, requiring careful adherence to data privacy best practices to secure personal information. Unfortunately, many employees are either unaware of these practices or are unwilling (or forgetful) to regularly implement them into their workflows.

Some of the most iconic brands started during crises. As documented in an Entrepreneur article, the Hyatt hotel franchise launched during the 1957-1958 economic recession. Microsoft was founded during the oil embargo in the mid-1970s, and several prominent tech brands, including Uber and Airbnb, were created during the Great Recession. For today’s entrepreneurs, the lesson is simple: Don’t let these uniquely disruptive times deter innovation. Many are already embracing this mindset.

Want to know about call center screen monitoring? Call centers play an essential role in customer service. They not only help you manage customer call volume but simplify various business processes. However, with customer demands constantly changing, it’s important to be prepared. And including screen monitoring into your call center workflows help you do just that. In this article, we’ll cover what is call center screen monitoring and the benefits they provide.

As digital security and data privacy become increasingly caustic issues, regulatory compliance is exceedingly challenging. Not only are various regions implementing unique standards, but industries, municipalities, and platforms are issuing new guidelines as well. While CTOs have many solutions for ensuring system compliance, the human element remains more difficult to oversee, mandate, and manage.