Teams | Collaboration | Customer Service | Project Management

Applied artificial intelligence: What to know when using AI in communications strategy

If you’re an internal communicator experimenting with generative AI (like ChatGPT and others), you’re not only an early adopter but are also likely taking a lot of questions from your team about applied artificial intelligence (AI) in the context of communications strategy.

A new day for work, powered by AI

Say hello to the future of work, one where the magic of generative AI reimagines how we humans get things done. From helping you focus on what to do next, creating smarter workflows with automation, and instantly summarizing channels and threads, AI in Slack moves work forward faster and drives productivity in a whole new way. That's work in Slack, your intelligent productivity platform.

The Future of Service Desk Interactions with Generative AI

Missed the live session? Don't worry! You can now catch the replay of our webinar, where we explore the immense potential of Generative AI in transforming Service Desk Interactions. In this recorded session, we dive deep into the world of Generative AI and its profound impact on IT Service Desk operations. Discover how Generative AI is revolutionizing employee support, streamlining processes, and enhancing user experiences.

Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast

On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.

How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a study by PwC, respondents ranked having a fulfilling job as the second most important factor (after salary) when looking for a new role. And if you’re someone who thrives on making others happy, a job that ticks both those boxes is customer service.

Q3 '23 What's New: Zendesk Platform Announcements, Providing Agents with Flexible Tools

In this video, we will reveal our new announcements for the Zendesk Platform for Q3 of 2023. Highlights include hearing about all the new releases that provide agents with flexible, customizable tools that are both powerful and easy to use.

Protecting our user's security and privacy in the age of AI

At Wire, we believe that privacy and security are fundamental values – and that they should be protected, without any hesitation. This is why we collect as little data as possible – and strictly only collect information that we need to provide our services to you. Our headquarter is located in Berlin, Germany and almost all of our development takes place here. This means that we are regulated under the GDPR when it comes to the usage of personal information.