Teams | Collaboration | Customer Service | Project Management

Zendesk Deep Dives Summit Series: Ai Agents & Knowledge

Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Remote Work Productivity Statistics: Data, Trends & Insights

The world of work has transformed dramatically, with remote work becoming a central pillar for businesses worldwide. As we move through 2025, the conversation about productivity in remote settings remains front and center—and the latest data reveals some eye-opening trends. This article will highlight key remote work productivity statistics to reveal how productive remote and hybrid workers are.

Why Every Organization Needs an AI Workplace Policy (and How to Make One That Works)

Corporate investment in generative AI is soaring, with average budgets expected to grow by nearly 60% over the next three years, according to a report from Boston Consulting Group. This investment is already paying off, with a recent Gallup study finding that 93% of Fortune 500 companies have now begun using AI to improve business practices. While the potential for productivity is immense, this rapid, unmanaged adoption of AI introduces a new frontier of risks.

Best Help Desk Software in 2025: Top 10 Tools in The Market

Help Desk Software centralizes customer and employee support by converting requests from email, chat, and web forms into trackable tickets. Modern Help Desk Software solutions add automation and SLAs, a knowledge base for self-service, omnichannel communication, and reporting to improve service quality.

Workforce Productivity 2025: Driving Outcomes, Not Hours | Live Webinar Recording

Missed our live session? Here’s your chance to catch the full recording of “Workforce Productivity 2025: Driving Outcomes, Not Hours.” In this webinar, Abhishek Sharma shares actionable insights on how modern leaders can boost productivity by focusing on outcomes instead of hours worked. What you’ll learn: Watch till the end for practical tips you can implement today! Want to experience smarter productivity firsthand?

Salesforce channels in Slack make teamwork (and closing deals) easier than ever.

Psst... want to win at sales? We've got your cheat code! Here are 3 quick sales tips, including how Salesforce channels in Slack make teamwork (and closing deals) easier than ever. Instantly connect your CRM, chat, and AI insights, all where your team already works. No more app-switching or info-hunting — just seamless selling and smarter moves.

Simpplr and ScreenCloud integration: closing the frontline employee communication gap

If you work in an office, company news lands in your inbox or Slack. You scroll through it with your morning coffee, skim what matters, ignore what doesn’t. But if you work in a warehouse, on a hospital floor, or in a manufacturing plant, staying informed takes more effort. By the time an announcement filters down through supervisors or gets posted on a bulletin board, it’s already old.

GDPR Compliance in Employee Monitoring Software (2025 Review)

The old ways of intrusive monitoring have long gone with the introduction of GDPR. It sets strict standards for how employee data is collected, stored, and used. So, choosing a tracking software blindly can burn your business empire to the core. The good news is that some monitoring tools are just built differently, with ensuring compliance as the number one priority.