Teams | Collaboration | Customer Service | Project Management

Doing business with a company that misses the mark on providing a high-quality customer service experience goes a step further than leaving a bad impression; it can keep the customer from ever giving your business a second chance. According to recent research, roughly 73 percent of customers will stop patronizing a company after only three (or fewer) bad customer service experiences. What’s worse is that companies are losing revenue without a chance to find out why.

Accomplish a little more each day by customising Slack to reflect your own way of working.

There’s a night and day difference between onboarding a remote employee and onboarding an in-person employee. Since in-person new hires establish rapport with staff and coworkers face-to-face, the learning curve is shorter. When they have questions about paperwork or policies, they simply walk over and ask a coworker or manager. But remote new hires have to deal with time zone differences, communication barriers, and feeling disconnected from company culture.

The Gantt chart is one of the most enduring project management tools in history, owing mainly to its versatility, ease of use, and wide scope of application. In fact, a recent survey reported that for 45% of project team members, it is their most used software feature, while for 22% of respondents in a similar survey, it is the most desired project management tool.

According to Miles Davis, “Time isn’t the main thing. It’s the only thing.” And I cannot agree more. This statement holds true for everyone, but it holds the utmost importance for business owners. With a finite number of hours available every day, proper management of time is what differentiates successful business owners from others.