Teams | Collaboration | Customer Service | Project Management

Is employee experience broken? We connected with Ephraim Freed, Customer Growth Manager, Reality Labs at Meta, for a lesson in observation and to find out why employee experience done properly is critical to success—and what happens when it goes unobserved.

If you spend a lot of time reporting in Zendesk, or using Zendesk Explore, then you will have noticed the platform doesn’t always show you the most up-to-date metrics. That’s because Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. In this article, we’ll explain how you can solve this problem, with live dashboards that auto refresh.

In this digital age, many healthcare providers are leveraging medical chat tools with wide-ranging communication capabilities to deliver patient care quickly and affordably. As a result, patients get to interact with the healthcare provider team anytime, from anywhere. Beyond that, they can also schedule appointments, access test results online, and get their queries resolved.

On Monday morning, June 5th there was a wide scale outage for Microsoft 365. Interestingly, for this one, they first reported it with a barrage of duplicate health status emails (why, we have no idea) but the issue was much more widespread than that – it was affecting most Microsoft Office 365 services: The first incident was Incident EX571516: Some users are unable to access Outlook on the web, and may experience issues with other Exchange Online services.

“Have you ever used time tracking software?”—Probably the first question that businesses ask while planning to rent a coder on a freelance basis. This shows how important time tracking software is for any developer. It helps developers track their time on each project, client, and task. There are many other benefits of time tracking, and you can find numerous time tracking software available on Google. But, the question is, which is the best time tracking software option?

A customer service knowledgebase is a hub of information for your customers. It is considered an essential self-service option for companies of any size or industry. A knowledgebase (KB) will include answers to common questions about your products or services. It might also include detailed guides on how to solve issues or perform actions. A KB can be a helpful tool from the agent perspective as well. For instance, agents can consult articles to provide accurate answers.

When it comes to Zendesk Explore and reporting in Zendesk, there's no denying Zendesk’s power in analyzing customer data and uncovering insights. However, even experienced users will acknowledge that Zendesk Explore can be complex to understand, and challenging to master. Perhaps you’re new to Zendesk, or are a long-time Zendesk user who’s recently been tasked with new reporting responsibilities?