Teams | Collaboration | Customer Service | Project Management

9 Helpful Strategies for Effective Meetings in Teams in 2023

Effective meetings can be challenging to achieve, but highly rewarding when the time and effort are taken to make them impactful. These days, an increasing number of professionals are engaging in virtual and hybrid meetings through platforms like Microsoft Teams, which come with their own sets of challenges.

Understanding profit margins in the BPO industry

Over the past few decades, BPOs (Business Process Outsourcers) have become an increasingly important part of the global economy. By outsourcing activities like customer service, back-office administration, and accounting, businesses can make cost savings, improve performance, and focus on their core business. In return, BPOs earn a profit on the services they provide, just like any other business.

How to Configure a Service Desk | InvGate Service Desk Admin Walkthrough

When searching for service desk software, it's crucial to understand the functionalities for every user role in your IT support team. This will ensure not only that your agents, managers, and admins have everything they need for their daily work, but also that your customers adopt it right away. In this service desk admin view walkthrough, you can clearly see how to configure a service desk.

Starting Your Own Agency: A Step-by-Step Guide

Starting your own agency involves multiple steps and processes. This guide breaks it down into manageable parts - from identifying your niche, choosing a business model, to client acquisition and much more. Turn your entrepreneurial dreams into reality with help from Insightful’s best computer monitoring software.

Pardot's Founder, David Cummings' Stories of Startup Challenges l Sit Down Startup Podcast

Join Adam O'Donnell on Sit Down Startup as he sits down with David Cummings, the founder of Pardot, which eventually sold to Salesforce. In this episode, they discuss pivoting from unsuccessful strategies, customer discovery, and marketing automation platform, while sharing their personal stories of startup challenges.

CMDB Definition, Benefits, And Best Practices

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.