InvGate
From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
8 Help Desk Manager Interview Questions You Should Be Prepared to Answer
Whether it’s managing workgroups in an efficient way or spotting and solving issues that might arise when dealing with large groups of team members and customers; Help Desk Managers are, above all, problem-solvers, motivators, and all-around natural leaders.
Using Miro boards to map, diagram, and present
Our Customer Education Manager, Jennifer Clark, shows you how to use a single Miro board to create new maps and diagrams, then present them — with all new features that make it quick and easy.
Work From Home Statistics: 10 Facts That Will Surprise You
For many companies, working from home is still a novel idea, therefore data on remote work is limited. However, these ten work from home statistics appear to indicate that allowing employees to work from home, or working from home yourself, has tremendous value.
How to lead a digital transformation
When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be 100 percent remote indefinitely,” says Monica Telles, VP of Zendesk Sell.
How Envestnet Redefined the Intranet Community Managers Role for Their Company
One person can’t be responsible for accomplishing a company-wide initiative. Whether it is engaging in a more customer-centric motion, following a policy on inclusion, or participating in feedback on a new platform, it must be a top-to-bottom motion. The same holds true for redefining the intranet and the role of the intranet community manager for your company’s internal communications. Most might say this is a job for the communications team or community managers.
New in TrackingTime: Plan Your Projects with Timeline
As part of our efforts to improve user experience, we now introduce Timeline. This new view displays the key elements of your projects to provide you and your team with a clear and full overview. Plan and share your work towards success with Timeline.
OneDesk - Create and Modify Email Templates
OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
A Quick Guide to a Character Bio Template
A character bio, character template and character bio template are all important things for a writer to know if they would like to receive credit for their work. There are approximately 650,000 in-house writers and just over 1 million freelance writers globally, according to statistics; but what is it that only a few ones can get to the top? Writing stories that affect readers is not easy for every writer. You should know the techniques and write carefully and creatively.
5 rookie mistakes you can easily avoid in the 2021 holiday rush
For many businesses, the run-up to the holidays is one of the most high-stakes times of the year. With consumer spending expected to rise in 2021, but consumer behaviour more unpredictable than ever, the risks are great, but the potential rewards are massive. For lots of us, whether you work in ecommerce, marketing, customer support or sales, the holiday season is one heck of a ride. So there’s no point pretending we’re not going to make mistakes along the way.