Teams | Collaboration | Customer Service | Project Management

A customer service specialist is one of the people a customer will interact with when they make a purchase of a product or service from a company. The role requires many skills, but perhaps the most important are interpersonal skills and a thorough knowledge of the company’s customer care policies. In this article, we’ll look at what customer service and customer experience are, how they interact, and then go into more detail about the typical tasks of a customer service specialist.

The digital workplace is a phenomenon that has grown in leaps and bounds in the wake of the COVID-19 pandemic. The adoption of technologies has increased and changed all aspects of our lives today, including how we work. However, today’s workplace is very different from the traditional workplace. For one thing, its definition is no longer limited to the physical sense.

When your team has different approaches to work-life balance, you’ll need a few tricks up your sleeve that satisfy both groups.

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

From booking rep appointments to even boosting your ecommerce conversion rate, sales calls can massively impact the success of your business, which is why it’s so important to know how to measure sales productivity by the success of your calls. When the discussion of sales calls comes up, many people instantly think of cold calling (phoning prospective customers before they express any kind of interest in your product or service).