How to Run a Remote Call Center in 2024
Your call center is likely your last line of defense to a customer potentially leaving for the competition. Here’s how to achieve the best possible call center results.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Understanding the Dupont Schedule and How It Can Improve Productivity
The Dupont Schedule is a powerful tool that can improve productivity and increase employee satisfaction. Learn how to implement it effectively with Insightful's employee monitoring software and discover tips and best practices for managing employee schedules.
Microsoft's New Teams Rules-Based QoS Alerts
Microsoft introduced new Quality of Service (QoS) monitoring rules for Microsoft Teams and their administrators. These rules empower organizations to be notified of Teams call quality issues when users are experiencing problems during audio, video, or screen sharing. This article discusses the new monitoring rules, how Exoprise can enhance the rules, and how to monitor Microsoft Teams effectively.
31 corporate jargon phrases to avoid (and what to say instead)
Words and phrases lose their meaning from overuse and imprecision. Be a better communicator by cutting these particularly bad offenders.
Why this author swears Miro is the secret to writing a book
Becca Grischow can outline an entire novel in just under an hour. You might be thinking, well that’s probably because she’s had a lot of practice. That’s true. Grischow is a Chicago-based author who has worked on more than 50 written and ghostwritten books. But there’s one other factor that makes her a storyboarding whiz: Miro.
Customer Service Optimization: Achieving Excellence
Welcome to our article on customer service optimization and how to provide a great customer experience. In today’s competitive business landscape, it’s crucial to provide an exceptional customer experience to seamlessly stand out from the competition. By optimizing your customer service, you can improve customer satisfaction, enhance the customer journey, and unlock growth and success for your business.
What's New in Asana | December 2023
Welcome to the December edition of What's New in Asana. First, automate your workflows more easily by adding a condition to your rules with conditions and branching. Use branching to allow the rule to run in different scenarios with different actions. Next, use a rule to automatically set a task's title and description. Finally, add a bundle directly to a project template so that every project created from that template will also include the workflow features in the bundle.
Jira Work Management Monthly Minute: December 2023 | Atlassian
Wrap up 2023 with Jira Work Management updates in our Monthly Minute. Add approvals to your tasks, import from tools like Trello and Asana, see the new mobile experience, and more. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place.
TeamSupport Assets and Inventory, Detailed
A deeper look into TeamSupports Assets and Inventory.
7 best Mattermost alternatives for secure business messaging
Mattermost is one of the popular collaboration platforms with advanced messaging and chat functionalities. It is an open-source platform, and its features can be customized to meet different business requirements. Yet, for many privacy-oriented and personalization-focused businesses and organizations, Mattermost has limited capabilities when it comes to scalable external communication with vendors, customers, and more.