Teams | Collaboration | Customer Service | Project Management

Project closure: 8 steps to finish projects confidently

Project closure is the last stage of a project, when you tie up loose ends, communicate your results, and debrief with your team. Just because you’ve hit your objectives doesn’t mean work is finished, and a clear project closure process ensures that you check every important task off your to-do list before officially wrapping things up. In this article, learn eight steps to help you close projects with confidence.

Building your ideal Zendesk account - Part 1: Organizing your team

On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part 1: Organizing your team. In this session, the team discussed the importance of planning your workflow and covered key features such as roles, groups, organizations, and user and org fields.

WEBINAR | How Product Managers in Large Organizations Drive Impact Through Research

In this webinar, we’re exploring how Product Managers in large organizations can enhance their teams' performance and drive meaningful change through effective research practices. Odi Paneth, Senior Product Manager at Microsoft Excel, will share valuable insights on empowering teams and improving research approaches.

Employee Monitoring Statistics: Shocking Trends in 2025

About 78% of companies now use employee monitoring tools to watch their activities. Organizations check emails and even watch what you're doing right now on your computer. This has gotten bigger since more people started working from home. But surveillance comes at a cost. Many workers feel stressed about it - 56% say so! Also, 43% think it's too nosy and gets into their private stuff. So, where should businesses draw the line between accountability and trust?