Customer service has grown to become a critical function across industries including airlines, software companies, retail, and even real estate companies. Because of this, a career in customer service is growing in popularity, while companies and individual employers continue to struggle with scaling their support teams as their business grows.
In today’s business world, workforce management is more important than ever. Organizations must have a solid plan to manage their employees to ensure they meet their goals and objectives. This guide will teach workforce management, from the basics to more advanced concepts. You can create a thriving workforce that contributes to your bottom line with the right tools and strategies. Read on to learn more!
Slack open source alternatives are getting a lot of attention right now. Why exactly? Well, if you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after adopting team communication tools like Slack, companies started to notice the downside of it.
Here at Courier, we recently announced a new focus on mobile notifications, which is the next big step to meeting our goals for our product. The biggest reason to focus on mobile is because it will drastically improve the user experience for anyone using mobile apps - which at this point, is everyone. This post explores the importance of building better quality mobile notifications and how to go about creating them.
When I joined Mattermost at the end of 2019, part of the allure was the unique experience of working at a 100% remote company. Little did I know that within three months, the whole world would lock down and countless companies became remote practically overnight.
The value of exceptional customer service is undeniable. People will stay loyal to companies that provide incredible customer service. If you’re running a growing organization, the first thing that needs to be evaluated is your customer service model. This is where customer service management (CSM) platforms come into play. These helpful solutions allow companies to use workflows to streamline operations, improve customer satisfaction, and boost brand loyalty.
Employee turnover is higher than ever, and hiring costs continue to soar. Making your staff satisfied so they stick around for a while is a strategic decision, with solutions simpler than you think. Here are 5 ways to improve the employee experience fast!
When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that often led to poor customer experiences. Chatbot features back then weren’t developed keeping user experience in mind, and caused frustration instead of offering solutions. Chatbots have evolved over time, but so have customer expectations. Customers today do not accept experiences that are less than ideal.
Ah! The never-ending quest of keeping your staff motivated. We know how difficult it can be to deal with an underperforming employee. They may be dragging down the rest of the team or taking up valuable resources that could be put to better use. In some cases, it may even seem like they are trying to sabotage your company. It can be tricky to know how to handle the situation, but don’t worry – we’re here to help!
