Teams | Collaboration | Customer Service | Project Management

Germany’s public healthcare insurers will go live with real time communications based on the TI-Messenger standard on 15 July. With that being just six weeks after TI-Summit, a conference all about the telematics infrastructure for Germany’s healthcare industry, it’s fair to say that TI-Messenger is the most popular chat at TI-Summit!

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

Remote work is no longer a trend — it’s a new standard. Yet despite its growing presence in the modern workplace, many companies still operate based on outdated assumptions. These persistent remote work myths not only create mistrust but also prevent organizations from fully benefiting from flexible work models. In this article, we’ll break down the most common misconceptions about remote work, explore where these myths come from, and offer facts to set the record straight.

Learn why the remote vs. office debate misses the point, and how time intelligence tools like Insightful reveal what actually drives productivity.

This article was originally published on Reworked. We live in an era where technology zips and zags through our lives. AI is seemingly everywhere—yet it’s also entangled in a mess of buzzwords and grand promises. In many ways, AI is a transformative technology. But when we look back on history, its promises and challenges are not all that unique. History teaches us that technology implementation is always complex and rarely goes as planned.

Break down silos, connect every team, and act faster with real-time customer data in every conversation.

Understanding how your SMB grows isn’t just about revenue—it’s about how your team spends their time. Time data provides the clarity needed to evaluate efficiency, productivity, and profitability at every level of your operation. This guide shows you how to use time as a measurable asset to fuel sustainable SMB growth. Time is your most valuable resource, but only if you know how it’s being used.