Teams | Collaboration | Customer Service | Project Management

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

Files of the object can be automatically converted into PDF form on the server when the object changes state. Conversion to PDF on the server can be done for files in such source formats as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Visio, as well as RTF and OpenOffice files. When converting to PDF, M-Files updates the M-Files property fields, if any, in Microsoft Word and Microsoft Excel documents by using the current metadata of the object.

With Geckoboard’s Salesforce integration, it’s easy to build real-time sales dashboards to share with your sales team to keep them sharp and motivated. Designed for desktop, TV and mobile.

Welcome to the August edition of What’s new in Asana. First, learn about the volume and status of tasks at the same time with a stacked bar chart. Next, flexibly add and customize notes within a project for meeting notes, jotting down ideas, and more. Finally, share a project with up to 10 teams to bulk add project members.

About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.