Teams | Collaboration | Customer Service | Project Management

A new home and license (AGPL) for Synapse and friends

We believe in open source because it encourages innovation, ensures transparency and puts end-users in control. It’s why we created Matrix as an open source project, and ensured a well-defined open governance model around it through the Matrix.org Foundation, to ensure the protocol will always be guided by its original manifesto.

Erlang C Calculator for Call Center

The Erlang calculator is an essential tool for call center managers to accurately forecast staffing needs based on call volume. With this calculator, you can determine the optimal number of agents needed to provide efficient service to your customers. Try the call center Erlang calculator and streamline your call center operations!

The Ultimate Guide to Agile Methodology - Everything to Know and Tips

Agile is like that friend who insists on taking the scenic route but ensures you soak in every detail along the way. It’s all about taking a large project and slicing it into bite-sized pieces, making the journey of development an iterative and enjoyable adventure.

Conversations with Zendesk: Agent experience

Brands like OneSkin, Affirm, Medline Industries, LP, and @Lovevery use Zendesk to lend a helping hand to their customer service agents by: 🤯 Taking away busy admin work🥳 Enhancing productivity🤩 Making agents feel empowered Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Building transparent leadership and trust from the intranet up

Trust is currency in organizations. At a time when remote work is more common than not, change is the only constant, and retaining talent is a top priority for many employers — transparent leadership is key. Leaders who are transparent stand out. They lead the way for stronger teams, resilient cultures and ongoing success.

Top 9 Tools for Tracking Idle Time in Hybrid Teams

Do you ever wonder if your remote or hybrid teams use their work hours effectively? Are they staying active or wasting time? It’s hard to know for sure without constantly checking their tasks, but that can feel like micromanaging. At Workstatus, we’ve faced the same challenges while growing our own remote team. Our solution is idle time tracking software.

Productivity Monitoring Software for Remote Work: 4 Reasons

Today remote work and hybrid work modes have become the most preferred work modes worldwide. However, Businesses worldwide are facing the new challenges of managing employee productivity during these work modes. Since these work modes eliminate the face-to-face interaction between employees and employers, productivity monitoring software can be a boon.