Teams | Collaboration | Customer Service | Project Management

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Your service desk may be working — but is it working as well as it should? If key processes, integrations, or know-how depend on one person, that’s not just a people problem. It may be an ITSM maturity gap. See where your service operation stands, benchmark your maturity, and uncover where you can improve next. Vivantio — When Service Matters. Our solutions are designed for teams that put service first.

Learn how to run payroll in Apploye: set each member's pay rate, see what you owe, mark payments as paid, record one-time payments, and export a payroll report. Apploye doesn't send money itself — Payroll is your record of what's owed and what's paid.