Teams | Collaboration | Customer Service | Project Management

BPO companies deal with several specialized services that require effective team management and coordination. So time tracking for BPO plays a crucial role in ensuring smooth operations in the company. Not to mention, time tracking offers several benefits for BPO including efficient workforce management and better employee performance. If you’re looking to boost your BPO company’s productivity using time tracking, this is the ultimate guide for you!

Brand awareness is a life-line for a small business. This means that customers recognize and trust the company. You don’t have to spend thousands on a marketing campaign to get noticed in the world. Instead, entrepreneurs and business owners need to focus on the details and make use of the internet. Consistently using the following seven tips will help a business make their way in the world.

In this article, we’ll share a high-level overview of how Buddy Punch (our simple time clock software) works.

Are you looking for ways to increase your work productivity? If so, you may want to try time blocking. Time blocking is a scheduling format that helps boost productivity through focused work done in specific blocks of time. Time blocking is a strategy that involves dedicating specific blocks of time to multiple tasks. By doing this, you can ensure that you are getting the most out of your time.

From Gmail to Google Cloud and Google Chat to Google Meet, Google Workspace (formerly known as G Suite) offers a wide range of apps for smooth communication and collaboration. Since most individuals and companies use these tools, monitoring the time spent on G Suite apps gives you detailed insights into time management and productivity. However, Google Workspace doesn’t have a native time tracking app — you’ll have to use third-party apps for G Suite time tracking.

Here's the science behind how using task-management, execution orientated tools like Jira impacts your ability to ideate, plan, and work effectively as a product manager.

Whether it’s Microsoft Excel or Google Sheets, most businesses use spreadsheet tools. In fact, if you're a small to medium sized business (SME), it’s likely that spreadsheets are your main way of tracking sales performance. However, there is one huge downside to both Excel and Google Sheets – data visualization. When it comes to visualizing your KPIs, spreadsheets are not a great tool for helping people quickly and easily understand what’s going on.

In this article we’ll explore why many Customer Service teams are turning to IQS (Internal Quality Score) as their North Star metric to guide their customer service quality. Fantastic customer service quality occurs when customer wants are met and surpassed through support interactions. But the ‘customer wants’ box is a difficult one to tick.