OneDesk - Getting Started: Tickets Overview
An introduction of how to create and use tickets in OneDesk. Highlights the difference between tickets and tasks and how to use the ticket detail panel.
OneDesk combines Help Desk & Project Management software into a single application.
OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Request a free demo and register for a 14-day trial at http://www.onedesk.com