What's New in Asana | February 2022
Welcome to the February edition of What’s New in Asana!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
8 Tips to Write a Good Support Email (+ Downloadable Email Templates)
When you are writing emails day in and day out to customers, it’s only natural for some support emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. Tiny errors like this could lead to a poor customer experience. However, you can fix these issues with a simple support email checklist. After all, writing a good email depends a lot on getting the basics right.
Level up cross-team collaboration: Say hello to Asana Flow
At Asana, we’re all about making cross-team collaboration seamless. Today, we’re excited to introduce Asana Flow, a suite of new features powered by the Asana Work Graph data model and purpose-built to drive effortless coordination for individuals, teams, and organizations.
Explore new world-class workflows: Introducing templates built by Discovery Inc., ClassPass, Awin, and City of Providence
When done right, workflows provide the clarity cross-functional teams need to reach their goals faster. Today, we’re making it even easier for you to visualize and build automated workflows. As a key part of Asana Flow, we’re thrilled to share a slew of new and customizable workflow templates created in collaboration with leading organizations around the world.
What is a Workflow? (PART 1 of 3)
Everyday work can feel chaotic. But a lot of it actually repeats in predictable ways. You can build a workflow for almost any part of your work that involves a series of steps you follow in a repeatable and systematic way. Learn how, in this three-part series.
Building a workflow foundation (part 2 of 3)
Learn best practices for creating the foundation of your workflows in Asana. Get best practices on key workflow setup decisions like when to use a project vs. a task, how to use sections, which custom fields to add, and when to use subtasks. This is the second video in a three-part series.
Creating movement in a workflow (part 3 of 3)
Once the foundation of your workflow is in place, how do you add the handoffs and automation that bring it to life? How do you get your workflow to...well...flow? The Workflow Builder helps you visualize how Asana's features come together to create a seamless flow of work. This is the third video in a three-part series.
ITIL vs. IT Infrastructure Library: What's the Difference?
Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.
Workplace Jargon - It's time to go; Slack commissions workplace communication habits survey
The growing secret to successful hybrid work? Informal chats, emojis and gifs! New data from a national survey of 2,000 remote and hybrid workers illustrates a preference for more informal and emotive communication. A finding that holds true across millennials and Gen Xers.
What's new in Teamwork | February
We have some exciting new updates for you this month! See the latest features released in Teamwork throughout February such as a sneak peek into a brand new look coming to Teamwork, a Google Sheets Integration, and our new Desk Mobile App!