Teams | Collaboration | Customer Service | Project Management

Following the current world events, your company’s financial health is probably consuming your thoughts more than normal. You can be more cost-effective with your employees, time, and assets by collaborating in innovative ways. Many businesses save money by eliminating the need for several communication apps by using an all-in-one collaboration tool. Using a single tool allows you to focus on other integral parts of your organization.

Proactive live chat is a feature of live chat software that allows you to start chatting with visitors even before they initiate a conversation. This can be a great way to engage visitors and provide them with the information they need, while also establishing yourself as an authority in your industry. On a global average, over 70% of consumers have a more favorable view of a company that offers proactive customer service notifications and are more likely to purchase from that company.

The Help Desk Agent position at any IT Service Management operation is paramount to their longevity and success. Service desk agents require several skills since they are the ones in charge of bridging the gap between users and the company by acting as a point of contact for inquiries or problem-solving from a technical standpoint.

Not all work is created equal—especially in our new, more agile work environment. Whether you’re an individual contributor, a manager, or a leader in the C-Suite, your day includes some mix of strategic work, skilled work, and “work about work.” Read this article in French, German, Portuguese, Spanish, Traditional Chinese, Dutch, Korean, Swedish, Italian, Polish, or Japanese.

The experience developers go through using developer portals is not always perfect. What leads to this? What is the difference between a perfect experience and one that does not work for developers? Sometimes, a poor experience might be a result of an unreliable API. However, most of the time, it is caused by issues with the website developers use to gain access to the APIs. This website is known as the developer portal.

If you’re looking for an upward career movement in customer service, you need to be prepared to deal with difficult situations from day one. Be it face-to-face, over phone, email or even chat, whenever something goes wrong, a customer service manager will be the first point of contact for customer support agents trying to solve uncommon or complicated customer problems.

Time is our most precious asset in work and life. According to productivity expert Oliver Burkeman, life is time management. The dictionary defines “time management” as “the analysis of how working hours are spent and the prioritization of tasks to maximize personal efficiency in the workplace.” As Burkeman suggests, though, effective (or ineffective) time management will spill into other areas of our lives, giving us more or less time for activities outside of work.