Within an increasingly competitive landscape, Independent Software Vendors (ISVs) and Managed Service Providers (MSPs) need solutions that deliver value quickly and efficiently. Whether you’re switching platforms or starting fresh, choosing the right solution directly impacts your business outcomes.

In today’s digital landscape, maximizing your software investments is crucial for businesses of all sizes. Vivantio’s Software Asset Management (SAM) services help you streamline compliance, cut costs, and optimize your software usage. This article explores the benefits of their SAM solutions and how they can empower your organization’s managed services to take control of your software assets.

Much of what IT service desks “do” in terms of IT support has been industry best practice for decades. For example, the tier-based approach to ticket handling – where a ticket starts with Level 1 support staff before progressing to Level 2 and potentially Levels 3 and 4 when an immediate fix isn’t available. Your organisation might still be using this approach. After all, it has long worked well in reducing fix times and delivering better employee experiences.

IT asset management (ITAM) is an increasingly popular IT management discipline, with 2022 Axelos research data showing that ITAM is the seventh most adopted IT service management (ITSM) capability (ITAM was added to ITIL in ITIL 4): But it’s such a wide-ranging IT management capability that it can be challenging to understand where to start and how to ensure that initial ITAM investments deliver sufficient benefits to engender future ITAM growth.

IT Asset Management (ITAM) software is one of the most significant investments you'll make to manage, control, and protect your IT estate. But to do it effectively, you need a tool instead of relying on spreadsheets. A good ITAM solution can help you reconcile licenses against services, secure your end-user environment, and reduce costs. In this guide, you'll find: So make sure to read it through before you start seeking your ideal platform!

If having a help desk in your organization is a game-changer in terms of user experience and efficiency, combining IT help desk software with Asset Management is unlocking a whole new proficiency level for IT support. The reason behind this is that you’ll not only be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – which already makes you a pro.

UAC stands for “User Account Control”. This is a field of software management that isolates the operating system’s core components from potentially damaging changes. It refers to the level of access that in Unix-like systems is called “root” and in Windows systems is known as Administrator privileges. User Account Control was initially rolled out as part of Windows Vista to allow only admin accounts to give and take away these permissions.

It’s always something, isn’t it? It seems that just as you’ve gotten your organization up to speed with ITAM guidelines, some newfangled idea comes along to stir things up. But IT is (or should be) all about continuous improvement. Stationary things wither on the vine; things that move, evolve. ITAM 2.0 is precisely about keeping things moving along in the right direction. And, like it or not, managing your asset inventory is always going to be open to improvement.

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.