Teams | Collaboration | Customer Service | Project Management

Hardware and asset management is not easy even in relatively small organizations with 20 or 30 employees. As the size of the organization increases, it becomes difficult to keep track of all the laptops, printers, and other hardware used by the employees. This is where a detailed hardware inventory of IT assets becomes useful. A hardware inventory can help you keep track of all devices and equipment owned or used by your organization.

Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.

There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers may sometimes gloss over in their effort to go after “the big issues.” In this guide, we’ll clue you into some best practices that you absolutely have to take into account to run things smoothly.