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If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.

Digital Experience Monitoring (DEM) solutions like those from Exoprise monitor SaaS and custom web applications behind the firewall or cloud to deliver optimal performance to end-users. In a survey done by Forrester, 51% of technology teams and individuals are now objectively managed on providing the right technology to improve and manage the end-user experience. While the onset of COVID may have led companies to restructure a year ago, the same companies are now presented with new challenges to support a hybrid workforce and retain the best employees.

Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.