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Monitoring

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Supporting Remote Workers During a Pandemic

Working from home is no longer an option but a necessity. Millions of Americans are now part of this "work from home" experiment triggered by Covid-19. There may be no turning back as employees and businesses choose this new emerging model. Remote workers are likely here to stay. According to a Gartner 2020 survey, 82% of business leaders surveyed plan to allow their employees to work remotely for part of the time and half of them intend to allow their employees to work remotely in the future.

How to Ensure Superior End-User Digital Experience in the Age of Work from Anywhere

Digital Experience Monitoring is becoming the norm as the pandemic forces employees to work remotely. Enterprises need to ensure a great end-user digital experience using techniques like Synthetics and Real User Monitoring (RUM). Let Microsoft 365 performance issues not hold you back to transition to a digital remote work future.

Work Anywhere: CloudReady and Service Watch

If you haven’t signed up for our upcoming April 21 Work Anywhere Webinar with Exoprise and Forrester, now is a good time. The webinar highlights the challenges that businesses face today due to Covid disruption and innovative solutions to mitigate these challenges. Millions of Americans now work from the comfort of their home using Microsoft 365, Teams, Zoom, and other critical SaaS application services for their daily activities.

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Microsoft 365 Outage, March 15th 2021

Exoprise CloudReady provides early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages. Exoprise detected the issue earlier at 3 pm EST (40 mins before Microsoft reported it) and was able to immediately relay the news to its customer base.

SaaS cloud services monitoring solution Exoprise CloudReady

One of my earliest memories of the cloud is when it dawned on me that I was no longer in control. I'd spent the last 10 years managing on-premises infrastructure, and if something went wrong, I was pretty confident in our ability to fix things. After moving tens of thousands of mailboxes to the new Exchange Online service, then part of a service called Live@EDU, I experienced an outage where there was nothing I could do except wait for someone else to help.

On-boarding Remote Workers with Service Watch

It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.

How to Monitor Microsoft Teams Audio Video Performance

In this video, we will demonstrate how to deploy an Exoprise Teams AV Sensor to proactively monitor Teams Audio Video performance from any vantage point. You will see how to monitor Teams AV performance issues from throughout the world and remote locations. Track real-time statistics and call quality metrics such as Packet Loss, Jitter, RTT all seen from the perspective of the Teams Client / WebRTC protocol.

How to View Office 365 Service Health in CloudReady?

In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.

How to Monitor Microsoft SharePoint Online Performance

In this video, we’ll cover the basics of getting started with Exoprise CloudReady and how to set up your first sensor to monitor Microsoft 365 SharePoint from your own locations or behind the firewall. You will learn how to quickly install the management client, add a private site, deploy a SharePoint sensor and visualize the data in the CloudReady platform all in under 5 minutes. CloudReady supports deploying private sensors behind your firewall or public sensors in the cloud for synthetic transaction monitoring. Service watch, on the other hand, can be deployed for real user monitoring of remote user issues.