Teams | Collaboration | Customer Service | Project Management

Learn how the global sports data company pivoted to simulated reality sports within 14 days and services clients in real time through Slack Connect.

At first, this may seem like an esoteric article aimed only at a financial services audience that deals in arcane concepts like shifting bank rates, currency exchange markets, and the LIBOR transition. But bear with me, here. What you’ll find is that the way financial sector companies can manage a voluminous and complex body of contracts and documents is applicable across the board for other document-related compliance triage.

At Zendesk, my team and I are going beyond adjusting for the new normal. We are taking this difficult time as an opportunity to completely reimagine how we work. Covid-19 forced us on a journey to reenvision and realign our practices, tools, and services.

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Does your support software allow your team to easily add new channels? Or enable your agents to easily switch between channels keeping customer context? If not, it might be time to consider a switch. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).

Across industries, people tend to fall into the habit of using acronyms to describe common concepts they encounter. Customer service representatives are no exception. But anyone new to the industry or trying to understand it from the outside, acronyms make communication confusing and difficult. And even people who have worked in customer service for years may still come across the occasional acronym that leaves them scratching their heads.

Geckoboard makes it easy to share your important metrics - whether your team are co-located or remotely distributed around the world. When you all share an office it's simple to put your dashboard up on a TV for everyone to see, but fostering that same culture of transparency and focus can be harder when you’re limited to communicating via Slack, email, and remote meetings.

Working as part of a distributed team at a large organization is rife with challenges. In this webinar, you’ll hear from three key members of the Mailchimp team – a project manager, UX researcher, and service designer – on how to boost efficiency, creativity, and alignment using Miro’s collaborative online whiteboard.

A decade ago, we created Asana to help the world’s teams work together effortlessly. Our mission continues to drive everything we do, because we continue to be inspired by the work your teams do.