Teams | Collaboration | Customer Service | Project Management

For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all of their clients. While it may be useful at times to have an overarching view of all work, the details can get lost easily. It is nearly always the case that certain clients will have requests that take precedence over others.

This quarter our Teamwork Desk engineers are very focused on the soon to be launched business hours feature. But as we work on this high value-add feature we also released other functionality throughout October and November.

Technician scheduling is one of the most crucial factors in the success of any business involving offsite technicians. Despite the fact that it has nothing to do with the quality of the technician’s work on a machine when done right, effective scheduling can drive revenue. Done poorly, scheduling can cause your whole organization to come to a standstill.

Storing and processing of large volumes of transactional data in a real-time application is always a challenge in software development. Choosing the right database is always crucial since decisions taken in that initial phase might look fine but affect the application’s performance as the feature adoption and customer base grows. This blog is about one such problem we faced and how we solved it.

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for. Here at TeamSupport, we have had an exciting year of new product development, product enhancements, new and improved ways of communicating with each of you, and new members of our team that have come on board to help us grow and better serve our customers in the coming year.