Running a call center efficiently requires focusing on a lot of areas at the same time. But, how can center managers do that? Well, a good starting point is having the right workforce management (WFM) system for your call center. For example, WFM helps you predict how many calls you’ll get to ensure you have enough agents with the right skills. It focuses on keeping agents happy and your customers satisfied, all at the same time.

Accurate revenue forecasts are critical for sustained business growth and profitability. Without them, you’ll find yourself guessing about your financial needs. Which leads to misguided sales targets, less profitable project pipelines, and overworked or underutilized employees. Stop the guesswork and learn how to use revenue forecasts to make data-driven business decisions. This way, you can support the company’s financial health. And your team’s ability to do their jobs well.

A team member with no tasks on their plate might scream “overstaffed project.” However, it might otherwise mean other team members are dealing with a heavy workload. And this is what you don’t want to see when managing workloads—an unbalanced workload distribution. Uneven workloads are unfair and financially ineffective.

Think of a process that’s been taking too long to complete, costing too much to execute, or, even worse, constantly failing to deliver higher-quality work. Maybe that’s sales outreach in a retail company, proposal writing in a marketing agency, customer onboarding in a tech startup, procurement in a manufacturing firm, invoicing in a service industry, employee onboarding in a corporate setting, or accounts payable in a financial institution.

‍ Citizen engagement helps sustain the well-being of the communities we inhabit, facilitating direct dialogues, and co-creating solutions for better governance. A report by the American Psychological Association indicates that: Engaged citizens are more likely to contribute to the overall quality of life, including factors like public health and education. Yet, many argue that civic engagement is waning in this day and age. Young adults are becoming less involved in the decision-making process.

Ever feel like tracking deadlines, task assignments, and progress updates is a never-ending struggle? You're not alone. Project managers everywhere face these common hurdles, often leading to stress, delays, and inefficiencies. Most project management teams juggle multiple projects, each with its own set of deadlines and priorities. The sheer volume of tasks and the need for constant updates makes it difficult to keep everything on track.

Communication is essential in a productive workplace. It facilitates teamwork, increases engagement, and boosts employee satisfaction. However, effective communication can be challenging. Things can get misunderstood even when speaking the same language. That’s because people use different communication styles. Communication style describes the way we share information. Some people are straightforward, while others rely on subtlety to communicate their thoughts and feelings.

We’re excited to bring you Element Server Suite (ESS) 24.07, this month’s release of our hosting software includes deployment health indicators, the experimental launch of our next generation authentication system (OIDC), and several other improvements to make your organisation’s Element experience smoother and more efficient. So stay ahead of the curve with ESS, where timely security fixes are our top priority.

Governance models have been used by both small organizations and large corporations for executing governance responsibilities. They do so by clarifying reporting lines, providing mechanisms for decision-making, identifying risks, and defining roles and responsibilities, and limits of authority. With the right model, a company and its board can effectively boost their capabilities to implement governance and conduct a more active oversight.

In my recent discussions with business leaders across various industries, a common thread has emerged: budget cuts and reorganization. While the COVID-19 pandemic led to a surge in hiring and spending, today’s inflation, interest rate increases, and general economic uncertainty are forcing businesses to cut back. One of the most prevalent cuts I’m seeing is around tech stacks. While this might feel nerve-wracking, I see it as a positive.