Teams | Collaboration | Customer Service | Project Management

In this webinar, Teresa walks you through the essentials of workforce scheduling in Zendesk, covering both automatic and fixed shift setups. Learn how to create locations, define shift templates, assign agents, and generate schedules that fit your team’s needs. Plus, get tips on managing intraday activities, handling agent time off, and using bulk edits to save time. Whether you’re new to scheduling or want to optimize your existing process, this session will give you practical guidance to streamline your workforce management.

Watch how I turn a simple app idea on a Miro board into a fully-designed, professional AI landing page in just 5 minutes. This video demos an incredible AI workflow using Miro's AI to generate a full product brief and then feeding it all into the Lovable AI website builder. If you're an entrepreneur, product manager, or designer, this is the fastest way to go from idea to a live landing page. We use the Lovable platform to instantly generate a high-quality website based on the content from our Miro board.

Introducing M-Files Workspaces—the cutting-edge, context-first document management solution engineered to empower businesses with unified access to documents, projects, and stakeholders in a single, intuitive role-based workspace. Harnessing the power of M-Files’ context-first architecture and advanced AI engine Aino, Workspaces transforms document management by simplifying navigation, providing instant access to relevant content, and offering complete visibility into the user’s workflow context.

Welcome to the recording of Zendesk’s Product Insights Exchange focused on Agent Home — your centralized workspace for managing tickets and customer conversations more effectively.