Teams | Collaboration | Customer Service | Project Management

atlassian

Atlassian research: Your strategy isn't broken. Your organization just can't move.

Apr 21, 2026 By asedghi In Atlassian
New research with 308 senior enterprise leaders reveals a counterintuitive finding: the problem isn’t strategic clarity, and it isn’t how often you plan. It’s whether your organization is actually able to act when strategy demands a change.
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Rovo Dev for learning | Rovo Dev | Atlassian

Apr 21, 2026 By Atlassian In Atlassian
Join Jovana, a Senior Technical Evangelist at Atlassian, and Nick, a Senior Systems Engineer at Atlassian, as they demonstrate how Rovo Dev can be used to accelerate technical learning and automate complex engineering tasks. Key Highlights: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.
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teamsupport

Guide: Improving Customer Success KPIs with Your Support Data

Apr 21, 2026 By Rachel Hayes In TeamSupport
Most Customer Success teams track the right KPIs but still miss what’s actually driving them. Retention, expansion, and churn don’t happen in dashboards. They happen in the day-to-day interactions customers have with your product or service and your team. If you want to improve your Customer Success KPIs, you need to understand the signals behind them, especially the ones hiding in your support data.
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geckoboard

How HappyDoc aligns sales, marketing and investors around real-time performance

Apr 21, 2026 By Sam Gane In Geckoboard
At a startup, performance moves quickly, but many teams still struggle to see what’s really driving performance across marketing and sales, which leads to slower decisions and missed opportunities. That’s the challenge Christopher Ford is solving at HappyDoc. As Director of Growth, he’s responsible for generating demand, converting opportunities, and giving leadership a clear view of how the business is performing. HappyDoc builds AI software for veterinary clinics.
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Apploye

How to Overcome Outsourced Call Center Challenges with Data

Apr 21, 2026 By Apploye In Apploye
You outsourced your call center to reduce pressure, not to create new problems. But now, unfortunately, you’re dealing with multiple issues. CSAT complaints you can't trace, agents missing SLAs without control, and data you can't trust. This is the defining challenge of outsourced customer service: distance creates blind spots. The fix isn't micromanagement or in-house operation: it’s strategy backed with data.
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One-click web crawlers: Instantly connect web content to Zendesk, powering every interaction

Apr 21, 2026 By Zendesk In Zendesk
Set up web crawlers faster with a simplified, one-click experience. Now you can create a crawler by simply entering a start URL — no need to provide a sitemap.xml or configure sources manually. Zendesk automatically discovers sitemaps, creates sources, and even lets you target up to five specific URLs for more focused crawling. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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Simpplr

New Forrester research reveals AI's limits and potential in the digital workplace

Apr 21, 2026 By Randall Kerr In Simpplr
Enterprise AI is moving fast, but results aren’t keeping pace with investment. A 2026 commissioned study conducted by Forrester Consulting on behalf of Simpplr uncovered a foundational problem that better models alone won’t fix. Fragmented data, lack of governance, and disconnected systems are limiting what AI can do, and addressing them starts with rethinking the foundation of the digital workplace.
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we360 ai

Before You Offer Flexible Work, Know These 9 Critical Pros and Cons

Apr 21, 2026 By Lokesh Kumar In We360.ai
Flexible work sounds like an obvious win. More freedom, happier employees, better productivity. That’s the promise. And in many cases, it’s true. But what most businesses miss is this: flexible work is not just a benefit. It’s a system. And if that system is not designed properly, it can create as many problems as it solves. In 2026, flexible work is no longer a perk. It’s an expectation.
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