Teams | Collaboration | Customer Service | Project Management

Gone are the days of companies developing their own in-house tools to manage projects, time, sales funnels, and internal teams. Firms now benefit from hundreds of readily available online or on-premise applications that manage critical business functions and allocate resources at the click of a button. SaaS (Software as a Service) tools have become the bedrock of the modern workplace.

We’re happy to bring you some good news along with this year’s Ramadan wishes. To all our readers, Eid Mubarak! or !عيد مبارك Now you can wish your team in Arabic too with Zoho Projects! That’s right, we’re launching the support for Arabic in our software, along with full RTL support. Be it with your teammates, clients, or other stakeholders, bridge the communication gap by conversing easily in your native language.

Collaboration today is more global and connected than ever. As leaders of globally distributed teams in Europe, Asia, Australia, and the US—Jessica leads the Revenue Marketing team and Joshua leads the Engagement Marketing team at Asana—we live and breathe this every day. One of the most challenging aspects of managing team members located in multiple regions is team bonding. How do you create tight connections across countries (or counties), and how do you maintain them over time?

Managing an office is not an easy task, and to do the job correctly requires the use of the finest and easiest to use office management software tools that both office managers and entry level employees alike can use to up their productivity and ensure smooth office management on each task that occurs.

Accomplishing a project is never easy. From the sheer number of tasks that need to be completed to meeting the expectations of clients and stakeholders, there’s so much to think about before being able to mark a project as complete. Understanding the different phases of project management and applying them to all projects helps managers achieve consistent results.

Unlock your team’s maximum productivity with one of these three conceptual agile project management templates. You’ve undoubtedly heard of Agile by now as the startup-based move-fast-and-break-stuff ethos has trickled its way into the largest of institutions. Digital transformations orient around the need for speed and maximizing productivity.

The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. Instead of gathering at a large convention center in a major city, hundreds of contact center industry experts gathered at their computers to connect digitally.