Teams | Collaboration | Customer Service | Project Management

We’re releasing a series of improvements that make working in Slack easier for everyone.

Design Lessons learned building a simpler, more organized experience for our users

Jennifer Christie, Twitter's vice president of people, shares how the company transitioned its 4,900-strong global workforce into an all-remote team

We’re releasing a series of improvements that make working in Slack easier for everyone

Maintaining success in a large open source project is one of the key objectives of Mattermost. We have hundreds of contributors and we want to create a project that could serve as a model in the Go community. Having said that, following idiomatic Go principles is the thing that we care most about while maintaining our code consistency. For this specific task, we utilized go vet and with this blog post, I would like to explain how we pushed the limits of this tool by extending it.

Suddenly found yourself in a virtual working world? Fret not, here’s how you can manage your next all-hands, conference or team meeting digitally

There are many benefits of using a remote workforce, such as lowering overhead costs and gaining access to a larger talent pool. However, this trend also opens up more opportunities for cybercriminals to hack into your system and steal sensitive data. Cyberattacks can lead to customer loss, brand reputation loss, and productivity/operational loss. In fact, customer attrition rates can increase by as much as 30 percent following a cyberattack!

Companies that collaborate through screen sharing software & co-browsing enjoy 2.4% annual decrease in support cost, year-over-year Screen sharing feature enables a user to instantly see another user’s screen and direct them through the toughest of conversations, guidelines, and interfaces. You can make the session more interactive by using a mouse to remotely annotate, highlight, scroll and click on the user’s screen.

A field guide to building trust and creating clarity outside the traditional structure of the workplace