Digital HQ for Service
By building your Digital HQ for Service, your team can optimize agent experience, resolve issues faster and transform the customer experience.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
9 Strategies To Boost Employee Motivation In The Workplace
Employee motivation plays a significant role in a company’s success. Their commitment to being the best at what they do affects their team productivity and the business’s ability to grow and serve customers. A low level of employee motivation can negatively impact your business processes and ability to convert visitors to customers. Given its importance, how can business owners boost their employee’s motivation? Fortunately, there are a lot of proven ways to do so.
White label chat app: 4 advantages over custom-made chat apps
As customer-facing businesses grow, they are trying to find new ways to serve their customers. However, they want to keep their brand aligned across all communication channels. White label chat app helps them do exactly that. Compared to custom-developed chat apps, white-labeled ones can be implemented faster and require fewer resources. Read on to find out what are the advantages of white label chat over custom-made chat apps, and why organizations opt for white-labeled chat products.
Forrester's 2022 Now Tech report on secure communications platforms includes Element
Forrester, the research and advisory firm, recently published its Now Tech: Secure Communications, Q2 2022 report which provides an overview of 25 providers and helps enterprises understand the value of a secure communications platform. And (we’re all flushed in the face), Element is listed as one of the secure communication providers (available to view here).
Sales Cloud for Slack | Digital HQ for Service
By building your Digital HQ for Service, your team can optimize agent experience, resolve issues faster and transform the customer experience.
11 Key Steps Towards Achieving a Safe Workplace
No company is immune to accidents, but certain companies, by virtue of their safety standards and procedures, are more likely than others to suffer them. By taking the right precautions, you can create a safer workplace and reduce the risk of injuries. Here are the 11 most important steps to take.
Rocket.Chat and Nextcloud Integration: Your Open Source Digital Collaboration Hub
The COVID-19 pandemic hugely accelerated digital collaboration in businesses across industries and geographies. We’re all familiar with working from home and, for the most part, the companies we work for have learned to adapt. As a result, cloud-based proprietary code platforms such as Office 365, Dropbox, and Slack have and continue to explode in popularity. Here’s the catch though: By using these platforms, all of your data, communication, and digital lives will be (or already are) at the mercy of big corporations without control, privacy and with a huge vendor lock-in.
16 open-source projects to contribute to in 2022
The world of open-source is stronger than ever. As the world gets more connected, more people are interested in being a part of building amazing new technologies. However, there are many more advantages to open-source software than just that. Specifically, there is probably no better way to learn and grow as a developer than to contribute to open-source projects. But, it’s hard to choose from so many different options!
Zendesk Deep Dive on Messaging
In our first post Relate event, the Community team hosted a deep dive into what’s new with Zendesk Messaging. We sat down with Paul Lalonde and members of the Messaging team, where they highlighted recent product updates such as improved bot building and updates to the mobile app UI and shared a deep understanding of what Messaging has to offer. The team also hosted live Q&A addressing questions submitted by attendees on various areas of the Messaging product!
Looking for a new messenger?
There are many messaging apps out there, but surprisingly little choice. Yet you’ll find most people use messaging apps that only fulfil one (or two if you’re lucky) of those requirements. But why settle for less when you can have it all?! Let’s run through the main problems with most messaging apps, and then take a look at Element.